Last Update 08.09.2021 @ 9.54pm
The Regent of Rotorua Human Health & Pandemics Policy has been updated (Level 2 events & dining)
Last Update 08.09.2021 @ 9.54am
The Regent of Rotorua Human Health & Pandemics Policy has been updated (Level 2 mask wearing)
Last Update 06.09.2021 @ 6.11pm
The Regent of Rotorua Human Health & Pandemics Policy has been updated (Level 2 updates)
Last Update 27.08.2021 @ 1.27pm
Regent of Rotorua has received the COVID Clean accreditation from Qualmark. For more information about the COVID Clean 'tick' and what it means for you please click on the logo below.
Last Update 26.08.2021 @ 09.30
The Regent of Rotorua Human Health & Pandemics Policy has been updated (Level 3 updates)
Last Update 18.08.2021 @ 13.45pm
As of 11.59pm tonight (18/08/2021) masks will be mandatory for staff and guests. Guests do not have to wear masks in their rooms, however, we ask that if you are receiving room service or housekeeping packs that you wear a mask. The hotel has sufficient stock for staff and guests.
Last Update 18.08.2021 @ 13.00
New Zealand is now at Alert Level 4 with the South Island to remain there until at least midnight Friday 20 August. As an essential service the hotel will continue to operate, but with significantly reduced services. The Regent of Rotorua has therefore implemented Alert Level 4 protocols throughout the hotel. These include;
- Dining - we will have room service available for guests.
- Room service will be at limited times, but rest assured it will be delicious and convenient for meals three times a day. Our chef will be able to adhere to any dietary requirements. We are not able to offer this service 24 hours.
- Laundry services - Dry cleaning services will not be available during this time.
- Housekeeping - To reduce contact, a room service pack will be available (clean linen, soap, shampoo and towels, etc.),
- Porter services: Not available at this time, guests will be asked to carry their bags to their rooms.
- Indoor mineral pool and outdoor pool facilities will not be available.
Last Update 25.06.2020 @ 15.45
Please be assured of your safety when staying with us as Regent of Rotorua is not a self-isolation or quarantine facility.
Last Update 22.05.2020 @ 13.15
Please be aware that as part of the Alert Level 2 contract tracing process every guest staying at Regent of Rotorua will be required to complete individual check-in documentation. This may result in a small delay in your check-in procedure and we ask for your patience while we endeavour to keep you and our team safe and adhere to Ministry of Health requirements for contact tracing.
Last Updates 13.05.2020 @ 10.30
Alert Level 2: The Regent Room will be open for dining at Alert Level 2. We will be offering breakfast, lunch, dinner, takeaway coffees and takeaway meals.
Social distancing measures will be in place including a reduced number of seats available in our restaurant.
We will be observing the 'single server' rule and table seatings/bookings have a time limit of 2 hours.
We will be able to accept bookings with a maximum of 10 guests.
Contact tracing will also be in place using this system www.simpletrace.nz. A poster with a QR code will placed at the entry to the restaurant. Please scan the QR code upon entry and add in the relevant details as required.
For those guests without a cellphone, or without this functionality on their device, a manual list will be maintained. Please be assured that these details will be retained for the purposes of Ministry of Health contact tracing only.
These and other measures are in place to keep you and our whanau safe and well.
Last Updated 28.04.2020 @ 18.15
Regent of Rotorua is available for essential accommodation only.
The Regent Room is now offering takeaway coffees and teas. To order phone 07 348 4079. Takeaway coffees are available between 8am and 8pm. Contactless payment methods only, social distancing protocols will be in place to protect our family and yours.
The Regent Room is now offering takeaway menu service. To order phone 07 348 4079 or email [email protected] before midday of the day you require your meal. Orders can be placed between 8am and 8pm. Pick up times are between 8am and 8pm. Contactless payment methods only, social distancing protocols will be in place to protect our family and yours. Orders can be placed in advance.
Last Updated 20.04.2020 @ 8.40am
Regent of Rotorua is only available for essential accommodation services.
Last Updated 27.03.2020 @ 09.15
To ensure the health and safety of our staff, we have decided to close during the COVID-19 lockdown. When the lockdown is lifted, we will reopen for business.
Last Updated 25.03.2020 @ 11.00
New Zealand is moving into alert level 4 later today, to protect our community from the spread of Covid-19. Everyone in New Zealand is required to stay home as of 11.59 pm Wednesday.
The government has recognised the need for essential accommodation during this time for those who do not have a home to go to in New Zealand. We wish to inform you that our boutique hotel; Regent of Rotorua, will be open as an essential accommodation provider for the next twelve weeks. Our teams pride themselves on being able to continuously provide comfort and caring hospitality in these challenging times.
Our number one priority is the health, safety and wellbeing of our guests and team members. We are closely monitoring the developments around the world and follow the guidelines of the World Health Organisation, government and relevant authorities, to ensure the actions we are taking are comprehensive and suitable.
As these are unprecedented times, it will not be business as usual, and we have implanted changes to our daily operations as listed below.
Dining: We will not be offering our usual restaurant service, however, as mentioned, we will have room service available for guests. Room service will be at limited times, but rest assured it will be delicious and convenient for meals three times a day. Our chef will be able to adhere to any dietary requirements. We are not able to offer this service 24 hours.
Laundry services: Dry cleaning services will not be available during this time.
Housekeeping: To reduce contact, a weekly room service pack will be available (clean linen, soap, shampoo and towels, etc.), but not our usual daily housekeeping service. A complete service will be done every 14 days.
Porter services: Not available at this time, guests will be asked to carry their bags to their rooms.
Gym facilities: Not available at this time.
Indoor mineral pool and outdoor pool facilities: Not available at this time.
Guests who require to be in self-isolation: Will be expected to stay in their rooms and follow strict self-isolation guidelines. Our reception team will be able to coordinate for these guests to enter through public areas when there are no other guests present, so they can go for some fresh air and a walk.