Last Update 16.09.2022
From 11.59pm on 12th September, the COVID-10 Protection Framework system (otherwise known as the traffic light system) has been lifted. Guests and staff are welcome to wear masks according to their own personal preferences. Only those with Covid-19 will have to isolate for seven days. The Regent of Rotorua has policies and procedures in place to manage guests who may be required to isolate. Please contact the hotel if an explanation of the procedure is required. You (the guest) will no longer be required by Government to wear a mask anywhere, except in healthcare settings like hospitals, GPs, and aged residential care facilities. Some guests and some staff may be seen wearing face masks, but this is now down to personal choice.
Last Update 30.03.2022 @ 12.25pm
From 11.59pm on 4 April, we will no longer require visitors to present a vaccine pass and will therefore remove any signage indicating this is required.
Last Update 25.03.2022 @ 4.30pm
From 11.59pm this Friday, 25 March, visitors to our hotels will no longer be required to scan in.
Last Update 07.12.2021 @ 2.19pm
Human Health & Pandemic Policy Updated, COVID-19 Protection Framework (traffic Light System) information updated
Last Update 22.11.2021 @ 1.12pm
Due to recent New Zealand Government policy announcements, we would like to advise you that once New Zealand enters the COVID-19 Protection Framework system (otherwise known as the traffic light system) we will be requiring all guests aged 12 and over entering our hotel facilities* to produce their vaccine pass. It has been indicated that this will be from 3 December 2021.
*This includes our restaurant, public areas, event and meeting facilities and accommodation.
If you have any questions or concerns about this requirement, please do get in touch with us via email at [email protected] or phone us directly on 07 3484079.
For more information about the COVID-19 Protection Framework please visit these sites:
Last Update 21.09.2021 @ 4.57pm
The Regent of Rotorua Human Health & Pandemics Policy has been updated (Level 2 events & dining)
Last Update 08.09.2021 @ 9.54pm
The Regent of Rotorua Human Health & Pandemics Policy has been updated (Level 2 events & dining)
Last Update 08.09.2021 @ 9.54am
The Regent of Rotorua Human Health & Pandemics Policy has been updated (Level 2 mask wearing)
Last Update 06.09.2021 @ 6.11pm
The Regent of Rotorua Human Health & Pandemics Policy has been updated (Level 2 updates)
Last Update 27.08.2021 @ 1.27pm
Regent of Rotorua has received the COVID Clean accreditation from Qualmark. For more information about the COVID Clean 'tick' and what it means for you please click on the logo below.
Last Update 26.08.2021 @ 09.30
The Regent of Rotorua Human Health & Pandemics Policy has been updated (Level 3 updates)
Last Update 18.08.2021 @ 13.45pm
As of 11.59pm tonight (18/08/2021) masks will be mandatory for staff and guests. Guests do not have to wear masks in their rooms, however, we ask that if you are receiving room service or housekeeping packs that you wear a mask. The hotel has sufficient stock for staff and guests.
Last Update 18.08.2021 @ 13.00
New Zealand is now at Alert Level 4 with the South Island to remain there until at least midnight Friday 20 August. As an essential service the hotel will continue to operate, but with significantly reduced services. The Regent of Rotorua has therefore implemented Alert Level 4 protocols throughout the hotel. These include;
Last Update 25.06.2020 @ 15.45
Please be assured of your safety when staying with us as Regent of Rotorua is not a self-isolation or quarantine facility.
Last Update 22.05.2020 @ 13.15
Please be aware that as part of the Alert Level 2 contract tracing process every guest staying at Regent of Rotorua will be required to complete individual check-in documentation. This may result in a small delay in your check-in procedure and we ask for your patience while we endeavour to keep you and our team safe and adhere to Ministry of Health requirements for contact tracing.
Last Updates 13.05.2020 @ 10.30
Alert Level 2: The Regent Room will be open for dining at Alert Level 2. We will be offering breakfast, lunch, dinner, takeaway coffees and takeaway meals.
Social distancing measures will be in place including a reduced number of seats available in our restaurant.
We will be observing the 'single server' rule and table seatings/bookings have a time limit of 2 hours.
We will be able to accept bookings with a maximum of 10 guests.
Contact tracing will also be in place using this system www.simpletrace.nz. A poster with a QR code will placed at the entry to the restaurant. Please scan the QR code upon entry and add in the relevant details as required.
For those guests without a cellphone, or without this functionality on their device, a manual list will be maintained. Please be assured that these details will be retained for the purposes of Ministry of Health contact tracing only.
These and other measures are in place to keep you and our whanau safe and well.
Last Updated 28.04.2020 @ 18.15
Regent of Rotorua is available for essential accommodation only.
The Regent Room is now offering takeaway coffees and teas. To order phone 07 348 4079. Takeaway coffees are available between 8am and 8pm. Contactless payment methods only, social distancing protocols will be in place to protect our family and yours.
The Regent Room is now offering takeaway menu service. To order phone 07 348 4079 or email [email protected] before midday of the day you require your meal. Orders can be placed between 8am and 8pm. Pick up times are between 8am and 8pm. Contactless payment methods only, social distancing protocols will be in place to protect our family and yours. Orders can be placed in advance.
Last Updated 20.04.2020 @ 8.40am
Regent of Rotorua is only available for essential accommodation services.
Last Updated 27.03.2020 @ 09.15
To ensure the health and safety of our staff, we have decided to close during the COVID-19 lockdown. When the lockdown is lifted, we will reopen for business.
Last Updated 25.03.2020 @ 11.00
New Zealand is moving into alert level 4 later today, to protect our community from the spread of Covid-19. Everyone in New Zealand is required to stay home as of 11.59 pm Wednesday.
The government has recognised the need for essential accommodation during this time for those who do not have a home to go to in New Zealand. We wish to inform you that our boutique hotel; Regent of Rotorua, will be open as an essential accommodation provider for the next twelve weeks. Our teams pride themselves on being able to continuously provide comfort and caring hospitality in these challenging times.
Our number one priority is the health, safety, and well-being of our guests and team members. We are closely monitoring the developments around the world and follow the guidelines of the World Health Organisation, government, and relevant authorities, to ensure the actions we are taking are comprehensive and suitable.
As these are unprecedented times, it will not be business as usual, and we have implanted changes to our daily operations as listed below.
Dining: We will not be offering our usual restaurant service, however, as mentioned, we will have room service available for guests. Room service will be at limited times, but rest assured it will be delicious and convenient for meals three times a day. Our chef will be able to adhere to any dietary requirements. We are not able to offer this service 24 hours.
Laundry services: Dry cleaning services will not be available during this time.
Housekeeping: To reduce contact, a weekly room service pack will be available (clean linen, soap, shampoo and towels, etc.), but not our usual daily housekeeping service. A complete service will be done every 14 days.
Porter services: Not available at this time, guests will be asked to carry their bags to their rooms.
Gym facilities: Not available at this time.
Indoor mineral pool and outdoor pool facilities: Not available at this time.
Guests who require to be in self-isolation: Will be expected to stay in their rooms and follow strict self-isolation guidelines. Our reception team will be able to coordinate for these guests to enter through public areas when there are no other guests present, so they can go for some fresh air and a walk.
Last Updated 19.03.2020 @ 13.00
The well-being of our guests, our people and our community is our top priority. To keep you safe and help you prepare for your stay at the Regent of Rotorua during the COVID-19 situation we’ve taken preventative measures to help stop the spread of any virus.
In response to the COVID-19 situation, we have taken additional measures to ensure our cleaning and hygiene protocols are even more rigorous.
Increased our cleaning regime in all public areas to ensure more frequent cleaning of surfaces
Increased the availability of hand sanitisers to staff and guests throughout the hotel
Implemented additional check in procedures including additional questions about your travel
What to expect:
On Check-In - There are a few additional questions which we will ask on check-in. these are for the safety of you and our other guests and the wellbeing of our team. The questions are:
Have you recently come from overseas?
If yes to the above, what date did you arrive?
Have you travelled through any high-risk regions (Italy and South Korea) in the past 14 days?
Have you been in contact with anyone who has been diagnosed with COVID-19?
During Your Stay – As a health and safety precaution, we are no longer offering a buffet breakfast service. We will still offer a full range of breakfast options via our a la carte menu.
If you start to feel unwell, please return to your room and phone reception to let our team know. For the wellbeing of other guests and our team please isolate yourself in your room. Our team will advise you of the next steps.
What can I do?
Clean hands with soap and water or alcohol-based sanitiser
Avoid close contact with anyone with cold or flu-like symptoms
Cover your nose and mouth when coughing and sneezing with a tissue or your elbow
Can I change my booking?
Yes, let us know if your plans change.
We remain committed to offering you flexible booking options. Given these unique circumstances, we are making additional adjustments to our individual booking policies to offer you convenience and peace of mind.
While travel restrictions remain in place, we will continue to waive change fees. If you need to adjust a reservation made through the website, please contact our Reservations team +64 7 348 4079 or via email.
Can I cancel my booking?
Yes, you can cancel your booking. For existing bookings affected by new restrictions (i.e. the restrictions were not in place when you made your booking) imposed by authorities, either in your country of origin, transit country or NZ, within the cancellation period, we will waive any cancellation fees.
Will I get a refund if I cancel?
For existing bookings affected by new restrictions (i.e. the restrictions were not in place when you made your booking) imposed by authorities, either in your country of origin, transit country or NZ, within the cancellation period, we will waive any cancellation fees. If you made your booking after the travel restrictions were put in place the standard cancellation terms will apply.
If you need to change a reservation made through another travel booking site or agency please contact them directly for assistance.
More Information:
For more information about travel restrictions, COVID-19, what you can do to keep yourself well or self-isolation please visit the Ministry of Health website. If you feel unwell please call the Healthline on the number(s) below.
Healthline - 0800 358 5453 or for international SIMs +64 9 358 5453
For bookings beyond 30 June 2020 we want to remind you of the flexibility already built into our rates and packages that allow our guests to amend travel plans as necessary. Our Advance Purchase Rate allows you to change or cancel your reservation up to 48 hours prior to your arrival. Changing the date on a reservation may result in different pricing, but there is no fee for making changes. To ask about any booking contact our reservation team.
Whether you are travelling in the next 48-hours or in the future our team members remain ready to welcome you to the Regent of Rotorua.