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COVID-19 Information

Last Updated 27.03.2020 @ 09.15

To ensure the health and safety of our staff, we have decided to close during the COVID-19 lockdown.  When the lockdown is lifted, we will reopen for business.

Last Updated 25.03.2020 @ 11.00

New Zealand is moving into alert level 4 later today, to protect our community from the spread of Covid-19.  Everyone in New Zealand is required to stay home as of 11.59 pm Wednesday.

The government has recognised the need for essential accommodation during this time for those who do not have a home to go to in New Zealand. We wish to inform you that our boutique hotel; Regent of Rotorua, will be open as an essential accommodation provider for the next twelve weeks. Our teams pride themselves on being able to continuously provide comfort and caring hospitality in these challenging times.

Our number one priority is the health, safety and wellbeing of our guests and team members. We are closely monitoring the developments around the world and follow the guidelines of the World Health Organisation, government and relevant authorities, to ensure the actions we are taking are comprehensive and suitable.

As these are unprecedented times, it will not be business as usual, and we have implanted changes to our daily operations as listed below. 

 

Dining: We will not be offering our usual restaurant service, however, as mentioned, we will have room service available for guests. Room service will be at limited times, but rest assured it will be delicious and convenient for meals three times a day. Our chef will be able to adhere to any dietary requirements. We are not able to offer this service 24 hours.

 

Laundry services: Dry cleaning services will not be available during this time.

 

Housekeeping: To reduce contact, a weekly room service pack will be available (clean linen, soap, shampoo and towels, etc.), but not our usual daily housekeeping service. A complete service will be done every 14 days. 

 

Porter services: Not available at this time, guests will be asked to carry their bags to their rooms.

 

Gym facilities: Not available at this time. 

 

Indoor mineral pool and outdoor pool facilities:  Not available at this time.

 

Guests who require to be in self-isolation: Will be expected to stay in their rooms and follow strict self-isolation guidelines. Our reception team will be able to coordinate for these guests to enter through public areas when there are no other guests present, so they can go for some fresh air and a walk.

Last Updated 19.03.2020 @ 13.00

 

The well-being of our guests, our people and our community is our top priority.  To keep you safe and help you prepare for your stay at the Regent of Rotorua during the COVID-19 situation we’ve taken preventative measures to help stop the spread of any virus.

 

In response to the COVID-19 situation, we have taken additional measures to ensure our cleaning and hygiene protocols are even more rigorous.  

Increased our cleaning regime in all public areas to ensure more frequent cleaning of surfaces

Increased the availability of hand sanitisers to staff and guests throughout the hotel

Implemented additional check in procedures including additional questions about your travel

 

What to expect:

On Check-In - There are a few additional questions which we will ask on check-in.  these are for the safety of you and our other guests and the wellbeing of our team.  The questions are:

Have you recently come from overseas?
If yes to the above, what date did you arrive?
Have you travelled through any high-risk regions (Italy and South Korea) in the past 14 days?
Have you been in contact with anyone who has been diagnosed with COVID-19?

 

During Your Stay – As a health and safety precaution, we are no longer offering a buffet breakfast service.  We will still offer a full range of breakfast options via our a la carte menu.

If you start to feel unwell, please return to your room and phone reception to let our team know.  For the wellbeing of other guests and our team please isolate yourself in your room.  Our team will advise you of the next steps.

 

 

What can I do?

 

Clean hands with soap and water or alcohol-based sanitiser

Avoid close contact with anyone with cold or flu-like symptoms

Cover your nose and mouth when coughing and sneezing with a tissue or your elbow

 

Can I change my booking? 

Yes, let us know if your plans change. 

We remain committed to offering you flexible booking options.  Given these unique circumstances, we are making additional adjustments to our individual booking policies to offer you convenience and peace of mind. 

While travel restrictions remain in place, we will continue to waive change fees.  If you need to adjust a reservation made through the website, please contact our Reservations team +64 7 348 4079 or via email.

 

Can I cancel my booking?

Yes, you can cancel your booking.  For existing bookings affected by new restrictions (i.e. the restrictions were not in place when you made your booking) imposed by authorities, either in your country of origin, transit country or NZ, within the cancellation period, we will waive any cancellation fees. 

 

Will I get a refund if I cancel?

For existing bookings affected by new restrictions (i.e. the restrictions were not in place when you made your booking) imposed by authorities, either in your country of origin, transit country or NZ, within the cancellation period, we will waive any cancellation fees.  If you made your booking after the travel restrictions were put in place the standard cancellation terms will apply.

If you need to change a reservation made through another travel booking site or agency please contact them directly for assistance. 

 

 

More Information: 

For more information about travel restrictions, COVID-19, what you can do to keep yourself well or self-isolation please visit the Ministry of Health website.  If you feel unwell please call the Healthline on the number(s) below. 

 

Healthline - 0800 358 5453 or for international SIMs +64 9 358 5453

 

For bookings beyond 30 June 2020 we want to remind you of the flexibility already built into our rates and packages that allow our guests to amend travel plans as necessary. Our Advance Purchase Rate allows you to change or cancel your reservation up to 48 hours prior to your arrival. Changing the date on a reservation may result in different pricing, but there is no fee for making changes. To ask about any booking contact our reservation team.
 

Whether you are travelling in the next 48-hours or in the future our team members remain ready to welcome you to the Regent of Rotorua. 

What our patrons say

My husband and I were so impressed with the service we received at this hotel. Friendly and remembering our names and making sure we had everything we needed. The location is excellent being so close to dining and entertainment options. However still quiet at night for a great nights sleep. Thank you for an excellent stay!

We had a great stay ! The suite was well laid out and comfortable with good amenities , which was convenient as Cyclone Donna visited for a couple of days ! The restaurant was excellent and good value , we ate there twice

Came in for dinner with 4 colleagues and were blown away by the overall experience. Fantastic food , very professional and friendly staff, great ambience which all made for a very enjoyable evening.

Beautifully styled elegant hotel. The staff were welcoming and helpful and the breakfast of eggs Benedict cooked to perfection.