Last Updated 27.03.2020 @ 09.15
To ensure the health and safety of our staff, we have decided to close during the COVID-19 lockdown. When the lockdown is lifted, we will reopen for business.
Last Updated 25.03.2020 @ 11.00
New Zealand is moving into alert level 4 later today, to protect our community from the spread of Covid-19. Everyone in New Zealand is required to stay home as of 11.59 pm Wednesday.
The government has recognised the need for essential accommodation during this time for those who do not have a home to go to in New Zealand. We wish to inform you that our boutique hotel; Regent of Rotorua, will be open as an essential accommodation provider for the next twelve weeks. Our teams pride themselves on being able to continuously provide comfort and caring hospitality in these challenging times.
Our number one priority is the health, safety and wellbeing of our guests and team members. We are closely monitoring the developments around the world and follow the guidelines of the World Health Organisation, government and relevant authorities, to ensure the actions we are taking are comprehensive and suitable.
As these are unprecedented times, it will not be business as usual, and we have implanted changes to our daily operations as listed below.
Dining: We will not be offering our usual restaurant service, however, as mentioned, we will have room service available for guests. Room service will be at limited times, but rest assured it will be delicious and convenient for meals three times a day. Our chef will be able to adhere to any dietary requirements. We are not able to offer this service 24 hours.
Laundry services: Dry cleaning services will not be available during this time.
Housekeeping: To reduce contact, a weekly room service pack will be available (clean linen, soap, shampoo and towels, etc.), but not our usual daily housekeeping service. A complete service will be done every 14 days.
Porter services: Not available at this time, guests will be asked to carry their bags to their rooms.
Gym facilities: Not available at this time.
Indoor mineral pool and outdoor pool facilities: Not available at this time.
Guests who require to be in self-isolation: Will be expected to stay in their rooms and follow strict self-isolation guidelines. Our reception team will be able to coordinate for these guests to enter through public areas when there are no other guests present, so they can go for some fresh air and a walk.