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What To Expect

Advice and information on what to expect when staying at the Regent of Rotorua depending on the COVID-19 Alert Level from check-in to check-out.

We want you to feel secure and comfortable during your stay.  To help you prepare for your stay at the Regent of Rotorua here is a breakdown of what you can expect from the check-in experience to check out.

At all levels hand sanitiser is available for all staff, delivery drivers, and contractors at entry points to the hotel and each outlet has a kit that includes; hand sanitisers, protective face masks, disposable gloves, tissues, and disinfectant sprays.

Each area of the hotel has its own designated NZ COVID Tracer QR Code.  

Our team has been trained in how to assist you if you become unwell during your stay.  Additional cleaning, sanitizing measures will be put in place if a guest becomes unwell during their stay.  If you start to feel unwell during your stay, please isolate yourself in your room and call Reception (Dial ‘0’).

Please note that from 11.59pm on on 4 April 2022, we will no longer require visitors to present a vaccine pass. 

 

COVID Protection Framework (Traffic Light System) - Orange

 

At ORANGE all of our front line and guest-facing staff are operating at normal levels.  Any external contractors are engaged as required without restriction – so you may see contractors in or around the hotel with a contractor pass displayed.  Administrative staff will all be back on site and operating during normal business hours. 

 

 Use of face masks is encouraged but not required for guests and visitors at this level.  You will see all staff in public areas wearing face masks.

 

Check-in: Our usual check-in experience will operate.  

Public areas:  Contact tracing QR Codes will be in place in each area of the hotel including the lobby, restaurant, and event spaces.  If you do not have a smartphone, we will also be running a manual register.   For hotel accommodation guests we encourage you to use the QR Codes, however, your registration card acts as a contact tracing register. 

Restaurant: A guest register and QR code are provided at the entrance to the restaurant.  Continental buffet breakfast service is available.  

Room Service: Full room service menu is available.

Event spaces:  A voluntary guest visitor register and QR Code are provided at the entrance to each event space. Buffet menu service is available at this level.  

Mineral Pool:  Our mineral pool is open for your convenience. 

Mountain Bike cleaning & storage: At ORANGE our mountain bike cleaning and storage area is available for guest use.  Please use sanitiser wipes provided to wipe down areas after use.  

Housekeeping Services:  Daily housekeeping service as normal.

Dry cleaning service: Available as normal.

Check out: Our usual check-out and express check-out services will operate.

Guests self-isolating - refer to guidelines under "Red". 

COVID Protection Framework (Traffic Light System) - Red


At RED all staff including front line, kitchen, front office, and housekeeping will be working on-site at the hotel.  Any external contractors are engaged as required without restriction – so you may see contractors in or around the hotel with a contractor pass displayed.   

From 11.59pm on 4 April, we will no longer require visitors to present a vaccine pass.

Vaccination passes are required for all visitors to the premises.  This includes hotel accommodation guests, visitors to functions and/or food and beverage outlets, contractors, and suppliers.  Wearing face masks is mandatory for guests and staff in service areas at all times when at 'Red'.  Face masks may be removed when guests are either in their accommodation room or when they are are seated and consuming food and/or beverage in either the restaurant or in one of the function rooms. 

Check-in: Our usual check-in experience will operate.  Guests are required to provide their My Vaccine Pass until 11.59pm on 4 April..

Concierge/Porter Service: Our usual Concierge/Porter services are available.

Public areas:   For hotel guests, we encourage you to use the QR Codes, however, your registration card acts as a contact tracing register.  Guests and visitors entering the hotel will be required to provide their My Vaccine Pass until 11.59pm on 4 April.

Restaurant:  No buffet service is available at 'Red'. 1-metre social distancing will apply and the restaurant will have capacity restrictions in place to accommodate social distancing requirements.  Guests must produce their My Vaccine Pass on entry to the building.

Room Service: Full room service menu is available, 24 hours a day.

Event spaces:   No buffet service is available at 'Red'. 1-metre social distancing will apply and the event spaces will have capacity restrictions in place to accommodate social distancing requirements. Guests are required to provide their My Vaccine Pass on entry to the building until 11.59pm on 4 April. 

Mineral Pool:  Our private mineral pool is open for your convenience but restricted to one guest at a time.  Please ask reception or concierge to provide you with a key to this facility. 

Mountain Bike Storage & Cleaning Areas: Available, please ensure you observe social distancing and wear a mask, and scan into the area using the QR Code.  Please use sanitiser spray provided to wipe down areas after use.  Please advise Reception if you use these areas so that we can sanitise surfaces between guest visits.  

Dry cleaning: Dry cleaning services are not available.

Housekeeping Services:  Daily housekeeping services operate as normal.

Check out: Our usual check-out and express check-out services will operate.

 

Guests self-isolating

Rooms Service only available

Room service available. Guests to call Reception to order. Reception will place the order. Once the order is complete, Reception calls the guest advising the order is ready. The staff member is to use gloves which are removed once returning from the room. The order will be delivered to the room. The bell will be called. The staff member is to leave the room entrance prior to the guest opening the door. The guest removes the plates leaving the tray. The attendant removes the tray once the guest retrieves the order and closes the door. The attendant returns to the restaurant disinfecting the tray etc.


No turndown service offered.


Housekeeping of rooms only on departure. Guests may call to request a ‘housekeeping pack’ and self-service.


After departure, an air purification unit will be placed in the room.  Once the air purification unit(s) have been in place for a minimum of 1-hour the room can be serviced by housekeeping. Thorough cleaning using 360 Hygiene disinfecting product.

 

COVID Protection Framework (Traffic Light System) - Green


At GREEN all of our front line and guest-facing staff are operating at normal levels.  Any external contractors are engaged as required without restriction – so you may see contractors in or around the hotel with a contractor pass displayed.  Administrative staff will all be back on site and operating during normal business hours. 

Vaccination passes are required for all visitors to the premises.  This includes hotel accommodation guests, visitors to functions and/or food and beverage outlets, contractors, and suppliers. Face masks are encouraged, but not required, for guests or staff at this level.

Check-in: Our usual check-in experience will operate.  Guests are required to provide their My Vaccine Pass.

Concierge/Porter Service: Our usual Concierge/Porter services are available.

Public areas:  Contact tracing QR Codes will be in place in each area of the hotel including the lobby, restaurant, and event spaces.  If you do not have a smartphone, we will also be running a manual register.   For hotel guests, we encourage you to use the QR Codes, however, your registration card acts as a contact tracing register.  Guests and visitors entering the hotel will be required to provide their My Vaccine Pass.

Restaurant: A guest register and QR code is provided at the entrance to the restaurant.  Continental buffet breakfast service is available. Guests must produce their My Vaccine Pass on entry to the building.

Room Service: Full room service menu is available, 24 hours a day.

Event spaces:  A guest visitor register and QR Code is provided for each event space. Buffet menu service is available at this level. Guests are required to provide their Vaccine Pass on entry to the building. 

Mineral Pool:  Our private mineral pool is open for your convenience.  Please ask reception or concierge to provide you with a key to this facility. 

Mountain Bike Storage & Cleaning Areas: Available, please ensure you observe social distancing and wear a mask and scan into the area using the QR Code.  Please use sanitiser spray provided to wipe down areas after use.  Please advise Reception if you use these areas so that we can sanitise surfaces between guest visits.  

Dry cleaning: Dry cleaning services are not available.

Housekeeping Services:  Daily housekeeping service operate as normal.

Check out: Our usual check-out and express check-out services will operate.

Guests self-isolating - refer to guidelines under "Red". 

What our patrons say

Staff were always friendly and helpful. We particularly appreciated our dining room experiences. The evening meals had a "wow" factor - compliments to the chef.

Everything was perfect, from the staff to the room and location, I couldn't ask for better.

Great location, very clean. Suitable for family, couples or groups. Good parking. Our room exceeded our expectations. Location is great and close to the lake, Hospital, eat street. Rooms are very clean perfect for our requirements.

Thoroughly enjoyed our two nights at the Regent. Couldn’t really fault it. The swimming pool is lively and clean and warm. The hot tub a nice treat and the water lovely. The rooms extremely clean and in great condition. Bed is comfy enough. The towels, soaps etc are of reasonable quality and the dressing gown always a plus! We had breakfast both days and couldn’t fault the food. All the staff are super friendly and can’t do enough for you. Definitely can recommend !

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