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Terms & Conditions

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Accommodation Cancellation Policy

  • FIT travellers / Individual travellers

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    To cancel accommodation, kindly notify us via email or in writing by 6:00 pm, two days before your scheduled arrival date.

    You can email us at [email protected]

  • Cancellations due to Covid-19

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    If you have booked directly with the hotel and need to cancel due to a change in New Zealand Alert Levels related to COVID-19, there will not be a cancellation fee.

    If your booking was made through an Online Travel Agent, please reach out to them directly for assistance. Phone 0508 734 368

  • No show charges

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    Regular cancellation policies will be in effect. To avoid charges, please contact the hotel directly to modify or cancel your booking.

    In case of a “no-show” or late cancellation, a charge equivalent to one night’s tariff will apply.

  • Third-Party bookings / Online travel agents

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    If you have made your reservation through a travel agent, online booking platform, or other third party, please contact your booking provider directly for assistance.

Gift Vouchers

For that perfect gift, purchase from our range of vouchers for a luxury stay or stunning dining experience – or both! Ideal for birthdays, special occasions, a thank you or ‘just because’.

  • Check In & Check Out

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    Check-in time is after 2:00 pm
    Check-out time is before 11:00 am

  • Luggage storage

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    We are more than happy to store luggage should you arrive prior to or depart after these times.

  • Non-Smoking

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    Regent of Rotorua is a non-smoking hotel, please ask our team where the hotel’s designated smoking areas are should you want to smoke.

  • Credit card policy

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    When settling your account on departure and paying by credit card a 2.5% credit card surcharge will apply.

  • ROR_The Gourmet

    The Gourmet

    Your complete dining out and luxury escape experience in Rotorua.

  • ROR_Superior

    Romance Experience

    Indulge in lavish love: Luxe, romance, and exquisite dining await.

  • ROR_Boutique Suite_Bedroom

    Date Night

    Escape together: Savour a romantic evening in a chic Boutique Suite.

  • ROR_Superior


    Relish a Superior Suite stay, including breakfast for two the following morning.

  • Rotorua Canopy Tours_Zipling

    Ultimate Rotorua Family Adventure

    Be Courageous: Experience Rotorua Canopy Tours for 2 Adults and 2 Young Explorers.



Truly a lovely place to stay if you’re in Rotorua. The rooms are spacious and clean, the view of the courtyard is very nice, the bathrooms are modern (finally, a shower with a ledge that doesn’t flood the whole bathroom!), and the service was beyond amazing. Everyone who works here is super friendly and accommodating – it feels like they’re all family the way they treat each other and their guests. It’s walking distance to a lot of the main attractions, and has a heated swimming pool and a hot mineral pool for all the guests to enjoy. We loved staying here!

– Nikkie – February 2024

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