Accommodation Cancellation Policy
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FIT travellers / Individual travellers
To cancel accommodation, kindly notify us via email or in writing by 6:00 pm, two days before your scheduled arrival date.
You can email us at [email protected]
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Cancellations due to Covid-19
If you have booked directly with the hotel and need to cancel due to a change in New Zealand Alert Levels related to COVID-19, there will not be a cancellation fee.
If your booking was made through an Online Travel Agent, please reach out to them directly for assistance. Phone 0508 734 368
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No show charges
Regular cancellation policies will be in effect. To avoid charges, please contact the hotel directly to modify or cancel your booking.
In case of a “no-show” or late cancellation, a charge equivalent to one night’s tariff will apply.
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Third-Party bookings / Online travel agents
If you have made your reservation through a travel agent, online booking platform, or other third party, please contact your booking provider directly for assistance.
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Check In & Check Out
Check-in time is after 2:00 pm
Check-out time is before 11:00 am -
Luggage storage
We are more than happy to store luggage should you arrive prior to or depart after these times.
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Non-Smoking
Regent of Rotorua is a non-smoking hotel, please ask our team where the hotel’s designated smoking areas are should you want to smoke.
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Credit card policy
When settling your account on departure and paying by credit card a 2.5% credit card surcharge will apply.
Gift Vouchers
For that perfect gift, purchase from our range of vouchers for a luxury stay or stunning dining experience – or both! Ideal for birthdays, special occasions, a thank you or ‘just because’.