We take immense pride in our team and their accomplishments. Below, you’ll find a list of all our awards, showcasing our dedication to providing exceptional service to our guests.
– Goggle, April 2026, RotoruaI came to have a high tea with my Mum for her birthday in March. We were welcomed and served by the lovely staff member Lauao, who made us feel very special and well looked after. The space was amazing and so was the food. It was a really good experience, and I would definitely recommend and come again. Excellent friendly service!!
Awards: 2025 – 2020
Lux Life Leaders in Luxury Awards 2025 – Best Luxury City Centre Hotel 2025 – North Island
- Booking.com Traveller Review Award – Boutique Hotel | 8.3/10
- Travel & Hospitality Awards – Hotel and Restaurant of the Year, Bay of Plenty
- Booking.com Traveller Review Award Winner (8.8/10)
- Kayak Award
- Rotorua Hospitality Awards, Outstanding Waitress
- Hotels.com – Loved By Guests Award
- Trip Advisor Travellers’ Choice Award
- Trip Advisor Travellers’ Choice Award
Gift Vouchers
For that perfect gift, purchase from our range of vouchers for a boutique stay or stunning dining experience – or both! Ideal for birthdays, special occasions, a thank you or ‘just because’.
Awards: 2019 – 2015
- Hotels.com – Loved By Guests Award
- Trip Advisor Travellers’ Choice Award
- Trip Advisor Certificate of Excellence
- Beef & Lamb Excellence Award
- HotelsCombined Recognition of Excellence
- Eftpos NZ Outstanding Restaurant of the Year, Rotorua Hospitality Awards
- Trip Advisor Travellers’ Choice Award
- Beef & Lamb Hallmark of Excellence Award
- Rotorua Outstanding Chef of the Year
- Beef & Lamb Hallmark of Excellence Award
- Trip Advisor Certificate of Excellence
- Beef & Lamb Hallmark of Excellence Award
- Travellers’ Choice, Top 25 Luxury Hotels
- Travellers’ Choice, Top 25 Hotels for Service
- Rotorua Outstanding Bartender of the Year
- Beef & Lamb Hallmark of Excellence Award
- Rotorua Hotel Restaurant of the Year
- Trivago – Top Hotel, North Island
- Trivago – Top Hotel, New Zealand
- Travellers’ Choice,Top 25 Luxury Hotels
- Travellers’ Choice, Top 25 Hotels for Service
- Travellers’ Choice, Top 25 Hotels for Romance
- Travellers’ Choice, Top 25 Small Hotels
- Travellers’ Choice, Top Small Hotels – South Pacific
- Travellers’ Choice, Top Luxury Hotels – South Pacific
- Travellers’ Choice, Top Hotels for Service – South Pacific
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