BUY VOUCHER

Terms & Conditions

Legal Trading Name: BROOK SERENE & COMPANY LIMITED

Company number:395364
NZBN:9429039444707
Incorporation Date:06 Dec 1988
Company Status: Registered
Entity type: NZ Limited Company
 

ACCOMMODATION CANCELLATION POLICY

FIT TRAVELLERS / INDIVIDUAL TRAVELLERS

Accommodation cancellations must be communicated to us by email or in writing by 6:00 pm, two days prior to your arrival date.Email [email protected]

 

CANCELLATION DUE TO COVID-19

If you have made your booking directly with the hotel and need to cancel your accommodation reservation due to a change in the New Zealand Alert Levels due to COVID-19 there is no cancellation fee.  If you have made your booking through an Online Travel Agent please contact your booking provider directly for assistance.  

 
NO SHOW CHARGES

These will apply as normal. To avoid this charge, please contact the hotel directly to amend/cancel your booking. In the event of a “no show” or late cancellation a charge of one night’s tariff will be applicable.  Phone 0508 734 368 

THIRD PARTY BOOKINGS / ONLINE TRAVEL AGENTS

For guests who have booked through a travel agent, online booking platform or other third parties, please contact your booking provider directly for assistance.

 

CHECKIN & CHECKOUT

Check-in time is after 2:00 pm
Check-out time is before 11:00 am.

 

LUGGAGE STORAGE

We are more than happy to store luggage should you arrive prior to or depart after these times.

 

NON-SMOKING

Regent of Rotorua is a non-smoking hotel, please ask our team where the hotel’s designated smoking areas are should you wish to smoke.

 

CREDIT CARD POLICY

From 1 November 2020 when settling your account on departure a 2.5% surcharge will apply when paying by credit card.

What our patrons say

Walking distance to Rotorua's CBD and 2 minutes from Eat Street. Very friendly staff. Rooms are clean and well designed. We had a family room which had 2 comfortable double beds, a large bathroom with a rain shower plus a bath and a good range of toiletries. Despite visiting in the middle of winter the rooms were very warm. Did not use the bar or restaurant but both looked lovely; very clean and modern. The reception staff were marvellous:-). Also has an outside pool which looked great.

Great location, very clean. Suitable for family, couples or groups. Good parking. Our room exceeded our expectations. Location is great and close to the lake, Hospital, eat street. Rooms are very clean perfect for our requirements.

Staff were always friendly and helpful. We particularly appreciated our dining room experiences. The evening meals had a "wow" factor - compliments to the chef.

We had the most amazing time. A getaway during a stressful time. Food/Room/amenities' were out of this world. I am proud of this Hotel and their service delivery. I would recommend this to anyone. Thank you, Christine and team.