Legal Trading Name: BROOK SERENE & COMPANY LIMITED
Incorporation Date:06 Dec 1988
Company Status: Registered
Entity type: NZ Limited Company
ACCOMMODATION CANCELLATION POLICY
Accommodation cancellations must be communicated to us by email or in writing by 6:00 pm, two days prior to your arrival date.
In the event of a “no show” or late cancellation a charge of one night’s tariff will be applicable.
CHECKIN & CHECKOUT
Check-in time is after 2:00 pm
Check-out time is before 11:00 am.
We are more than happy to store luggage should you arrive prior to or depart after these times.
Regent of Rotorua is a non-smoking hotel, please ask our team where the hotel’s designated smoking areas are should you want to smoke.
CREDIT CARD POLICY
From 1 November 2020 when settling your account on departure a 2.5% surcharge will apply when paying by credit card.