Terms & Conditions

Legal Trading Name: BROOK SERENE & COMPANY LIMITED

Company number:395364
NZBN:9429039444707
Incorporation Date:06 Dec 1988
Company Status:Registered
Entity type:NZ Limited Company
 

ACCOMMODATION CANCELLATION POLICY
Accommodation cancellations must be communicated to us by email or in writing by 6:00pm, two days prior to your arrival date.
In the event of a “no show” or late cancellation a charge of one night’s tariff will be applicable.

 

CHECKIN & CHECKOUT
Check in time is after 2:00pm
Checkout time is before 11:00am.

 

LUGGAGE STORAGE

We are more than happy to store luggage should you arrive prior to or depart after these times.

 

NON-SMOKING
Regent of Rotorua is a non-smoking hotel, please ask our team where the hotel’s designated smoking areas are should you want to smoke.

What our patrons say

Came in for dinner with 4 colleagues and were blown away by the overall experience. Fantastic food , very professional and friendly staff, great ambience which all made for a very enjoyable evening.

Beautifully styled elegant hotel. The staff were welcoming and helpful and the breakfast of eggs Benedict cooked to perfection.

We had a great stay ! The suite was well laid out and comfortable with good amenities , which was convenient as Cyclone Donna visited for a couple of days ! The restaurant was excellent and good value , we ate there twice

My husband and I were so impressed with the service we received at this hotel. Friendly and remembering our names and making sure we had everything we needed. The location is excellent being so close to dining and entertainment options. However still quiet at night for a great nights sleep. Thank you for an excellent stay!