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Terms & Conditions

Legal Trading Name: BROOK SERENE & COMPANY LIMITED

Company number:395364
NZBN:9429039444707
Incorporation Date:06 Dec 1988
Company Status:Registered
Entity type:NZ Limited Company
 

ACCOMMODATION CANCELLATION POLICY
Accommodation cancellations must be communicated to us by email or in writing by 6:00pm, two days prior to your arrival date.
In the event of a “no show” or late cancellation a charge of one night’s tariff will be applicable.

 

CHECKIN & CHECKOUT
Check in time is after 2:00pm
Checkout time is before 11:00am.

 

LUGGAGE STORAGE

We are more than happy to store luggage should you arrive prior to or depart after these times.

 

NON-SMOKING
Regent of Rotorua is a non-smoking hotel, please ask our team where the hotel’s designated smoking areas are should you want to smoke.

What our patrons say

Superb hotel, location and fantastic personal service. ticks all the boxes - thermal private pool, great outdoor heated swimming pool with excellent surrounds, luxurious accommodations, great bar and drinks selection. List goes on.

The Regent Hotel is a small, boutique hotel that is bursting with luxury and comfort. Located on a quiet street, the rooms are spacious, with a renovated, real panache. The hotel is in a near perfect area, within walking distance to shopping, cafes and restaurants and to the park with its rose garden, botanical area.

We stayed one night and highly recommend Regent of Rotorua. Service was excellent, parking was included and the room was larger than expected. The hotel is central with only a short walk to local shops and restaurants.

I cannot say enough about how wonderful the entire staff at this hotel was - the hospitality was above and beyond - they even waited for me to arrive back from an excursion late to make sure I had dinner served (without even asking) and the food was amazing - and had a table set for me even though it was long after time for them to have been home - I would stay there again in a heartbeat - thanks to every single person who made me feel at home there!!