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Terms & Conditions

Legal Trading Name: BROOK SERENE & COMPANY LIMITED

Company number:395364
NZBN:9429039444707
Incorporation Date:06 Dec 1988
Company Status: Registered
Entity type: NZ Limited Company
 

ACCOMMODATION CANCELLATION POLICY

FIT TRAVELLERS / INDIVIDUAL TRAVELLERS

Accommodation cancellations must be communicated to us by email or in writing by 6:00 pm, two days prior to your arrival date.Email [email protected]

 

CANCELLATION DUE TO COVID-19

If you have made your booking directly with the hotel and need to cancel your accommodation reservation due to a change in the New Zealand Alert Levels due to COVID-19 there is no cancellation fee.  If you have made your booking through an Online Travel Agent please contact your booking provider directly for assistance.  

 
NO SHOW CHARGES

These will apply as normal. To avoid this charge, please contact the hotel directly to amend/cancel your booking. In the event of a “no show” or late cancellation a charge of one night’s tariff will be applicable.  Phone 0508 734 368 

THIRD PARTY BOOKINGS / ONLINE TRAVEL AGENTS

For guests who have booked through a travel agent, online booking platform or other third parties, please contact your booking provider directly for assistance.

 

CHECKIN & CHECKOUT

Check-in time is after 2:00 pm
Check-out time is before 11:00 am.

 

LUGGAGE STORAGE

We are more than happy to store luggage should you arrive prior to or depart after these times.

 

NON-SMOKING

Regent of Rotorua is a non-smoking hotel, please ask our team where the hotel’s designated smoking areas are should you wish to smoke.

 

CREDIT CARD POLICY

From 1 November 2020 when settling your account on departure a 2.5% surcharge will apply when paying by credit card.

What our patrons say

Came in for dinner with 4 colleagues and were blown away by the overall experience. Fantastic food , very professional and friendly staff, great ambience which all made for a very enjoyable evening.

Great location, very clean. Suitable for family, couples or groups. Good parking. Our room exceeded our expectations. Location is great and close to the lake, Hospital, eat street. Rooms are very clean perfect for our requirements.

Superb hotel, location and fantastic personal service. ticks all the boxes - thermal private pool, great outdoor heated swimming pool with excellent surrounds, luxurious accommodations, great bar and drinks selection. List goes on.

Beautifully styled elegant hotel. The staff were welcoming and helpful and the breakfast of eggs Benedict cooked to perfection.