Legal Trading Name: BROOK SERENE & COMPANY LIMITED
Incorporation Date:06 Dec 1988
Company Status: Registered
Entity type: NZ Limited Company
ACCOMMODATION CANCELLATION POLICY
FIT TRAVELLERS / INDIVIDUAL TRAVELLERS
Accommodation cancellations must be communicated to us by email or in writing by 6:00 pm, two days prior to your arrival date.Email [email protected]
CANCELLATION DUE TO COVID-19
If you have made your booking directly with the hotel and need to cancel your accommodation reservation due to a change in the New Zealand Alert Levels due to COVID-19 there is no cancellation fee. If you have made your booking through an Online Travel Agent please contact your booking provider directly for assistance.
NO SHOW CHARGES
These will apply as normal. To avoid this charge, please contact the hotel directly to amend/cancel your booking. In the event of a “no show” or late cancellation a charge of one night’s tariff will be applicable. Phone 0508 734 368
THIRD PARTY BOOKINGS / ONLINE TRAVEL AGENTS
For guests who have booked through a travel agent, online booking platform or other third parties, please contact your booking provider directly for assistance.
CHECKIN & CHECKOUT
Check-in time is after 2:00 pm
Check-out time is before 11:00 am.
We are more than happy to store luggage should you arrive prior to or depart after these times.
Regent of Rotorua is a non-smoking hotel, please ask our team where the hotel’s designated smoking areas are should you wish to smoke.
CREDIT CARD POLICY
From 1 November 2020 when settling your account on departure a 2.5% surcharge will apply when paying by credit card.