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Terms & Conditions

Legal Trading Name: BROOK SERENE & COMPANY LIMITED

Company number:395364
NZBN:9429039444707
Incorporation Date:06 Dec 1988
Company Status: Registered
Entity type: NZ Limited Company
 

ACCOMMODATION CANCELLATION POLICY

FIT TRAVELLERS / INDIVIDUAL TRAVELLERS

Accommodation cancellations must be communicated to us by email or in writing by 6:00 pm, two days prior to your arrival date.Email [email protected]

 

CANCELLATION DUE TO COVID-19

If you have made your booking directly with the hotel and need to cancel your accommodation reservation due to a change in the New Zealand Alert Levels due to COVID-19 there is no cancellation fee.  If you have made your booking through an Online Travel Agent please contact your booking provider directly for assistance.  

 
NO SHOW CHARGES

These will apply as normal. To avoid this charge, please contact the hotel directly to amend/cancel your booking. In the event of a “no show” or late cancellation a charge of one night’s tariff will be applicable.  Phone 0508 734 368 

THIRD PARTY BOOKINGS / ONLINE TRAVEL AGENTS

For guests who have booked through a travel agent, online booking platform or other third parties, please contact your booking provider directly for assistance.

 

CHECKIN & CHECKOUT

Check-in time is after 2:00 pm
Check-out time is before 11:00 am.

 

LUGGAGE STORAGE

We are more than happy to store luggage should you arrive prior to or depart after these times.

 

NON-SMOKING

Regent of Rotorua is a non-smoking hotel, please ask our team where the hotel’s designated smoking areas are should you wish to smoke.

 

CREDIT CARD POLICY

From 1 November 2020 when settling your account on departure a 2.5% surcharge will apply when paying by credit card.

What our patrons say

Staff were always friendly and helpful. We particularly appreciated our dining room experiences. The evening meals had a "wow" factor - compliments to the chef.

Thoroughly enjoyed our two nights at the Regent. Couldn’t really fault it. The swimming pool is lively and clean and warm. The hot tub a nice treat and the water lovely. The rooms extremely clean and in great condition. Bed is comfy enough. The towels, soaps etc are of reasonable quality and the dressing gown always a plus! We had breakfast both days and couldn’t fault the food. All the staff are super friendly and can’t do enough for you. Definitely can recommend !

Location was exceptional, great access to EatStreat.

We had the most amazing time. A getaway during a stressful time. Food/Room/amenities' were out of this world. I am proud of this Hotel and their service delivery. I would recommend this to anyone. Thank you, Christine and team.